Terms and Conditions

When hiring from Love Lacey, you are declaring that you accept all our T&Cs. Love Lacey reserves the right to change said T&Cs at its discretion, without notice.

Hire Period:
At Love Lacey, we understand that getting to the Post Office can be difficult, which is why we extend our hire period a day longer. Our standard hire period is 4 days (Friday- Monday). Please note, if an extended hire period is required, this can be arranged at an additional cost.

Garments are sent out as early as possible, please note this time frame can vary dependent on the garment and demand. 

However, please be assured you will have your garment before your event date.

Express postage:
All garments are sent via express post. You will receive tracking details via the email you provide us so please check your emails regularly for shipping updates. Included in your parcel will be the return slip. Simply place the garment in the return slip at end of your hire period, head to your local post office and provide us with your tracking number. All communication regarding postage will be provided to you via text message instagram direct messages. Please note that if a garment is returned late, meaning anytime after 4pm on Tuesday. Late fees of $20 a day will be incurred. 

Additionally, postage fees vary depending on the size of the garment, and is left to the discretion of Love Lacey, in accordance with standard Australia Post regulations. 

Pick ups:
For the collection of your hire, you will be notified when the garment is ready for collection (we strive to ensure that this is organised as early as possible). Accordingly, we arrange a pick-up time with you the week of your hire.

Drop off returns:
Return days for Melbourne pickups are Sunday or Monday night, anytime before 11:59pm. This timeframe is fixed unless discussed and organised prior to payment.

If a garment is not dropped off on time, this will result in $20/day fee.

Booking Process:
To book a garment, you must contact our “lets chat” tab (bottom right of your screen) on our website, and we will get back to you ASAP. Please keep an eye out on your chat tab as you await our response.

This personalised booking system allows customers to find out garment availability in a timely manner. Alternatively, you may like to book via our Instagram on direct message. Please notify us if there are any changes to your Instagram handle so that we are able to contact you with ease during the hire period.

To secure a garment, we require either a deposit amount which will be specified for each garment, or full payment.

Cancellation fees:
For a change of mind, we are able to offer a store credit if we are provided notice within 14 days from the date that the garment is booked for. Refunds are not provided.

Notice provided less than 2 weeks prior to the booking date will result in a 50% cancellation fee. In instances where a partial deposit is provided, the partial deposit will compensate for the late cancellation fee. Please note this before proceeding with your booking.

Damages:
When hiring our garments it is expected that they will be treated with the utmost care and respect. Any damages that occur whilst the garment is in your possession (including but not limited to stains, rips, pulls or tears) will be required to be compensated for.

In circumstances where an item is damaged beyond repair, you will be required to pay the full RRP of the item.

Sizing Issues:
If you receive your garment and their is an issue with sizing, the garment must be returned before Friday 4pm (drop off or express postage) in order to receive a credit note. Failure to do so will result in no store credit being offered.

It is the customers responsibility to try on the garment and determine whether the fit is suitable in time. A store credit will not be provided in circumstances where we are not notified before Friday 4pm.

For express postage returns in these circumstances, it is vital to provide us with the tracking number of the garment to qualify for a store credit.

Store credits:
Store credits are valid for 1 year from the date of issue. All of the above policies are to be abided by when using your credit note.